Last updated: 5 November 2026
Who we are
Zack’s Repairs is a mobile JCB and heavy plant repair business based at 6 Purcel Drive, Newport Pagnell, MK16 0BP, Buckinghamshire. We are responsible for any personal information you give us through this website. If you have any questions about this policy or your information, email info@zacksrepairs.co.uk or call 07538 017581.
What information we collect
We only collect the information you choose to give us, for example when you fill in our contact form, email us or call us. This may include:
- your name
- your email address and phone number
- details about your machine, the work you need and where it is
- anything else you include in your message
Like most websites, our hosting provider also keeps basic technical logs (such as your IP address and browser type) to keep the website secure and working properly.
How we use your information
We use your information to:
- reply to your enquiry and arrange a call-out or quote
- carry out the work you ask us to do and invoice you for it
- keep basic records of the work we have done, as required for our business and tax records
We will not sell your information, and we will not send you marketing messages without your permission.
Our legal basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we use your information because you have asked us to contact you or carry out work for you (contract), because we need to keep records for tax and accounting purposes (legal obligation), and to run our business properly and keep this website secure (legitimate interests).
Who we share it with
We only share your information where we need to, with trusted services that help us run the business and this website:
- our website host, which stores the website and contact form messages on UK-based servers
- email services used to deliver contact form messages to us
- hCaptcha, which protects our contact form from spam and may process your IP address
- our accountant, for invoicing and tax records
We may also share information if the law requires us to.
How long we keep it
We keep enquiries for as long as we need to deal with them, and usually no longer than 12 months if they do not lead to any work. Records of work and invoices are kept for six years, as required for tax purposes.
Your rights
You have the right to ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to us using it. To make a request, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
This website uses a small number of cookies. You can find out more, and change your choices at any time, on our Cookie Policy page.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.